Cancellation & rescheduling

WORKSHOPS
1.Group Workshops
Bookings for a group workshops are non-refundable, but can be rescheduled once within 3
months of your original booking date*.
We require 7 days cancellation notice prior to your scheduled workshop. Bookings can be
transferred to a person of your choice if you are unable to attend.
*for people having used a voucher to book their workshop, the rescheduled date must be
within your voucher validity period.
Read our FAQs and our Terms and Conditions for full details on rescheduling and
cancellation policies.

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2.Privatization Workshops
Bookings for a privatized workshop is non-refundable, but can be rescheduled once within 3
months of your original booking date*.
We require 15 days cancellation notice prior to your scheduled workshop. Bookings can be
transferred to a person of your choice if you are unable to attend.
*for people having used a voucher to book their workshop, the rescheduled date must be
within your voucher validity period.
Read our FAQs and our Terms and Conditions for full details on rescheduling and
cancellation policies.

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Why we have a cancellation notice? 
If you give us a short notice under 7 days, we will unfortunately not be able to reschedule
your booking. Like all ticketed events with limited spaces, we have a cancellation policy, to which you have agreed to when placing your order.  We host workshops with a limited number of participants, and as a result get fully booked weeks in advance. We also experience a high demand and have to turn down other enquiries once a workshop is fully booked.
Because our workshops last for about 3 hours, it is impossible to find a replacement for late
cancellations, as attendees need to make previous arrangements.
We want to make sure our experiences remain of the best quality and enjoyable for all those
attending. Late cancellations are not only difficult to fill, but impact the quality of our
experiences for others.
Attendees unable to join will not be entitled to a refund or rescheduling to a later date, under
any circumstances, whether it is for a personal or professional emergency.

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3. Using your Voucher
Vouchers are non-refundable.
All experience vouchers have a 6 months validity period which can be redeemed up until the
day of its expiry date (even if you are booking for a later appointment date).
Vouchers can not be extended under any circumstances, nor be exchanged for cash
vouchers. Vouchers are assigned to a specific name or recipient; should you be unable to
use it for yourself due to personal circumstances, we may give you the opportunity to gift it to
someone else.

Why do vouchers have an expiry date?
Vouchers and experience vouchers come with an expiry date as we may decide to make
changes to our products and experiences over time, which will mean your voucher no longer
applies to the updated product or experience.
For instance, we can adjust our pricing, or discontinue our experiences and products over
time, creating a discrepancy between your voucher and the latest version experience
available.
As we offer a 6 months validity period, we allow for plenty of time for the vouchers to be
redeemed with many dates opportunities to attend on a weekly basis.

4. Contact

Please email aleks@scentsdesign.com for any cancellation or rescheduling enquiry.